Initiating a Refund Request:
- You can reach our CUSTOMER DELIGHT team on WhatsApp / Call on +91 73580 68886. You could also email us on firstname.lastname@example.org to raise a refund request. Please share detailed descriptions along with your Order ID when initiating a refund request
- Initiation: You should initiate a refund Damaged product/consignment complaint should be raised within 24hrs from the time of order delivery
- Processing: We will process the refund within 24hrs from the time our Customer Delight representative confirms the refund amount to you. It will take anywhere between 5-7 business days to get the credit in your account.
- Note: All refund requests will be validated by our team and refunds will be issued to the bank account / Credit Card account that was used when placing the order.
Delivery of the order is delayed beyond the given timeline:
- SKC cares to ensure on-time deliveries for your orders. However, we do not have complete control post the dispatch. In case of any delays, we will work with our courier partners to arrange priority delivery.
- Since all our products are freshly made-to-order, shelf life of our products will not be a concern even in case of any delays. If you do happen to face issues with the quality of any products due to delivery delays, please do reach us over one of the above contacts & we assure to get back with a suitable resolution immediately.
Items you have received are damaged:
- We try our best to ensure products are tightly packed. However, given the nature of long transits, it is expected that some sensitive products like Thattai/Murukku may be prone to some minimum level of damages (although they will be perfect in taste! 😊)
- If the damage extent is heavy like breakage of the containers/spillages, we mandatorily request our customers to share a photograph of the damaged product, so that it is easier for us to sort out the damage charges with our courier partners. Based on the evaluation of damages, the refund will be processed by our team.
- Items missed out: In a rare event that we are unable to ship a specific item in your order, our customer delight team member will notify you in advance regarding the missed-out products and ensure the equivalent amount is issued as discount code/refunded.
- Quality Complaint: We do have a stringent QC process in place to ensure every product is shipped with utmost love & hygiene. However, if you do have a quality complaint, please do reach out to our customer delight team on call/WhatsApp/email (refer contact numbers shared above) and help us understand the details of the quality complaint and our team will get back to you with an immediate resolution.
- Foreign contamination: SKC takes any such complaints very seriously. We do not anticipate any such complaints have we have a multi-level QC process & very stringent hygiene policies for preparation of our food products. Inadvertently, if you do observe any contamination, please do help us with a picture of the product. Our team will reach out immediately.
For any further queries please write us at email@example.com or WhatsApp at +91 73580 68886